VoiceCon
Real-time voice

VoiceCon Legal

Privacy policy.

What we collect, why we need it, who sees it and how long we keep it.

Effective [Effective date] · Last updated [Last updated date]

Draft. This document is being reviewed and isn't final yet. Highlighted values are still to be confirmed.

In short
  • We collect what VoiceCon needs to work: your account, ID documents, voice recordings and call details.
  • We don't record your calls. Live audio is converted as it passes through and isn't stored.
  • We don't sell your data or use it for ads. The website's mic test never leaves your browser.
  • You can delete voices any time and ask us to access or delete your data.

01Who we are

[Company legal name] (“VoiceCon”, “we”) runs the VoiceCon apps and website and is responsible for your personal data. Contact us at [privacy@your-domain] or [Registered address].

02What we collect

AccountYour name and email. Your password is stored only as a secure one-way hash.
Identity documentsPhotos of the front and back of your national ID and a selfie holding it, plus the review outcome.
Voice recordingsVoice samples you upload, the settings you save with them, and the clips you record or upload for Studio previews together with the converted result.
Consent recordsThat you confirmed you have permission to use a voice, and when.
CallsYour VoiceCon number, the numbers you call, when, how long, the call's outcome and which voice mode was used. We don't record the audio of your calls.
SubscriptionYour plan, status and renewal date. Card details are handled by our payment provider, not stored by us.
TechnicalSign-in sessions (stored as hashed tokens), whether you use the web or mobile app, and server logs.

The microphone test on our website runs entirely in your browser. That audio is never sent to us.

03How we use it

  • To provide VoiceCon: run your account, assign your number, convert your voice and connect your calls.
  • To verify your identity and confirm you have consent for the voices you use.
  • To prevent and investigate fraud, impersonation and other misuse, and to enforce our terms.
  • To manage your subscription and billing.
  • To keep the service secure, fix problems and answer your questions.
  • To meet our legal obligations.

04Live call audio

During a call with a converted voice, your audio is streamed through our servers to the conversion service and on to the person you're calling, in real time. It is processed as it passes through and isn't stored. The other person's audio is passed straight back to you.

05Who we share it with

We don't sell your personal data and we don't use it for advertising. We share it only with:

  • Our telephone provider (Twilio), to provide your number and carry your calls.
  • Our voice-conversion compute provider [name], which runs the servers that convert voices.
  • Our hosting and storage provider [name].
  • Our payment provider [name], to take payments.
  • Our review team, who can view identity documents and voice samples to check identity and consent.
  • Authorities, when the law requires it or to protect someone from serious harm.

06How long we keep it

  • Account and subscription data: while your account is open, then [period].
  • Identity documents: [period, e.g. while your account is open plus N months].
  • Voice recordings and previews: until you delete them or close your account, then removed within [period].
  • Call records: [period].

We may keep some records longer if the law requires it or to deal with a dispute or misuse.

07How we protect it

  • Passwords and sign-in tokens are stored only as one-way hashes.
  • Recordings and ID images are served only through short-lived signed links that expire after minutes.
  • Staff access is limited by role: only reviewers with the right permission can open documents.
  • Signing in on a new device ends your other sessions, and a suspended account is signed out everywhere.

08Your choices and rights

You can delete a voice from the app at any time. Depending on where you live, you may also have the right to access, correct, export or delete your data, or to object to how we use it.

To make a request, email [privacy@your-domain]. We may need to confirm your identity first. You can also complain to your local data-protection authority.

09Cookies

This website doesn't use tracking or advertising cookies. When you sign in to the VoiceCon web console, we set one essential cookie to keep you signed in. It's removed when you sign out.

10Children

VoiceCon is not for anyone under 18. We don't knowingly collect their data, and voices of minors may not be used. See the Consent policy.

11International transfers

Our providers may process data in other countries. [Describe where data is processed and the safeguards used].

12Changes

We'll update this policy when our practices change, and tell you in the app or by email if a change is significant.